Hello

I'm Christopher Sparrowgrove

I.T. Support Professional & Jr Systems Administrator

  • Age 30
  • Address San Antonio, Texas Area
  • E-mail contact [at] sparrowgrove [dot] com
  • Phone +1
  • Available for Immediate Hire Yes
  • Experiance 19 years

Download Resume

Hello! My name is Christopher Sparrowgrove and I am an Information Technology Professional with over 19 years of Information Technology And Information Security experience rooted in the beloved Windows XP Professional Operating System (OS) . The closer the industry has got to Windows 10 OS Standard I have been expanding my knowledge of Windows Servers, Linux Desktops, Linux Servers, Internet of Things, And much more consuming as much knowledge as possible. I have also become a more security & privacy conscious professional adopting the principles of least privilege, confidentiality, integrity, and availability just to name a few I feel is most important.

I have created a portfolio of this knowledge through out my home network including family members (and friends) home networks which resembles a corporate network with managed switches, unified threat management, remote access, data storage, disaster recovery & backup, encryption, and access control. The above is only brief description of my network which also includes a home entertainment server, security controls & devices, smart TV’s, IOT Devices, and much more. 

I will admit that I do enjoy my breaks away from technology and sometimes disconnecting in order to experience new things, visit new places, and meet new people. My biggest influence for travel is anything related to adventure, food, and music because it allows me to experience all three of the previous mentioned reasons I enjoy disconnecting. I try to balance my work life but again I confess I do love my work in the Information Technology industry and I enjoy working with people. At some point in the future I see myself moving up the chain in my career to working with more Systems Administration and Management. Without further delay about me I present my website and resume.

References

  • Chris is very helpful. He always goes above and beyond. I am grateful to have in person support!

    Anonymous Surveyor ******* at PwC
  • Chris is hands down one of the smartest guys around. He knows what he is doing and I would highly recommend speaking with him, with any issue you might have

    Tyler Wilfred
    Tyler Wilfred INSURANCE SALES, STATE FARM
  • This is the shortest time I have spend with IT Support and learned So Much. Christopher was amazing

    Anonymous Surveyor Works at PwC
  • My first impression of Christopher was his thoughtful and respectful demeanor. He was willing to go out of his way through all sorts of crazy obstacles to ensure his friends happiness

  • Christopher is a very enthusiastic worker, who is driven to provide the best work possible. He is very knowledgeable on computers and Windows software. A self starter with little to no supervision needed to perform assigned tasks.

    Sean Cing Retired U.S. Army
  • Christopher is solid computer technician with a higher than expected integrity earning my full trust. His self taught knowledge and skills amaze me as he always works to resolve issue permanently instead of applying workarounds

    Julie Nitteberg Bryson Haan
    Julie Nitteberg Bryson Haan MEDICAL PROFESSIONAL
  • Christopher is a dedicated hard worker, who is passionate toward network integrity/resilience. His developer and system admin skills can't be matched due to his overwhelming knowledge in the industry. There is no better candidate for getting the job done

    Josh Culver
    Josh Culver Tier 2 Hosting Representative, Go Daddy
  • Chris is very helpful. He always goes above and beyond. I am grateful to have in person support!

    Anonymous Surveyor Works at PwC
  • Christopher was one of my best students in the A+ course. He is a very quick learner and is always interested in process improvement. I believe a great skill for keeping security matters under raps on a network. He is also an inquisitive mind and curious about new tech and how to keep a device secure. he was dedicated and completed his course with high marks and attained his CompTIA A+ certification as soon as possible.

    Juan Villegas
    Juan Villegas Information Technology Vocational Instructor, Vantage College
  • I've known Christopher for about 13 years in which he has proven to be a loyal friend to me and my family. He is a very bright young man and extremely intelligent. Christopher likes to exceed every expectation and his integrity make him a great asset. We are fortunate to know him. As would anyone else who meets him.

  • I have known chris through online forums for a couple years now and his knowledge and skills intimidate me alittle. He seems to know alot about how hackers work and how to fix computers better than myself and I work for a very large corporate IT solutions company. This guy knows his stuff an I would recommend giving him an interview with questions focused around this information

    Anonymous Works in Intelligence Community
  • Chris in San Antonio was extremely knowledgeable and super friendly.He made the entire experience very pleasant. He quickly and efficiently resolved my issue.

    Anonymous Surveyor Works at PwC
  • I have personal knowledge of the depth of professionalism and drive that is Christopher Sparrowgrove. I witnessed his growth and maturity first hand and attest to this simple fact--Chris has more heart than any who came before him.
    Christopher does not require rules he needs expectations and the freedom to deliver your company goals. Many profess their courage and loyalty, Chris is motivated by his personal integrity.
    Give him the chance to join your team, you won't be disappointed.

    Ed Sparrowgrove
    Ed Sparrowgrove Adult Probation Office, Washington State Department of Corrections
  • Christopher is my go to guy for all technology issues and even when I have a hard time explaining what the problem is; he always figures it out and fixes it in no time at all. We live miles apart and yet he can still fix the issues by connecting to my computer or walking me through step by step. He makes life easier and his high integrity means I can leave him to work on the issues without worrying about the security or privacy of my devices. He always has that covered.

    Brittany Wheaton
    Brittany Wheaton CORRECTIONS OFFICE, COLORADO DEPT. OF CORRECTIONS
  • Christopher Sparrowgrove was amazing! I wish everyone in *** was as friendly, helpful, informative, proactive and professional as he is

    Anonymous Surveyor Works at PwC
  • Christopher has been an excellent student. He is a natural leader willing to help and do projects without hesitation.

    Sylvia Torio RECEPTION, EXCEL LEARNING CENTER
  • Christopher is a very dedicated and determined individual. He possesses knowledge in all aspects of the Information Technology field. While enrolled at Excel Learning Center, Christopher displayed maturity and discipline in every aspect. I would recommend Christopher for any position leading to a career in the Information Technology field.

    Micheal Gonzales
    Mike Gonzales Admissions Representative, Excel Learning Center / Retired Chief Petty Officer, U.S Navy

Professional Certification

CompTIA A+ Acquired
CompTIA Security+ Acquired
CompTIA Server+ 86%
CompTIA Network+ 87%
CompTIA Mobility+ 86%
CompTIA Linux+ 78%
CompTIA Cloud+ 65%
CompTIA CySA+ 71%
MTA: Microsoft Technology Associate Currently Testing

Reflected above is a value given from unofficial practice exams and is based on those averages which are tracked and input into a database. If and when an exam is passed and certification is acquired the status will change to “Acquired” otherwise it will contain the status “Failed”, “Currently Testing”, “Exam Prep”, or “Acquired” followed by a number in parenthesis representing the number of attempts before passing. 

Work Experience

NOV 2019 - Present

Systems Administrator / Tier 1 Agent

Defense Health Agency

pending fulfillment of job description

MAR 2019 - Sep 2019

US - IT Deskside Services

Tata Consultancy Services [PricewaterhouseCoopers, LLP Contractor]

Supported both global traveling and local end users with breakfix and root cause troubleshooting, resulting in increased first call resolutions in the San Antonio area.
• Resolved BITlocker encryption issues that were unresolvable by other IT professionals in the company, resulting in the recovery of sensitive data and multiple man-hours saved.
• Utilizes Microsoft SCCM through the company for imaging and machine compliance
• Provided users with assistance in creating tickets and escalating to proper departments when out of scope for deskside services and monitoring the status of tickets daily on behalf of the end user.

SEP 2016 - DEC 2018

Field Support Technician

Bridgehead IT

• Provided Supported for firewalls, servers, managed network equipment, and end-user computers while on/off site., resulting in an increase in knowledge of multiple products and services.
• Trained end users on use of hardware, software, network, and wireless devices in a clear and concise manner.
• Demonstrated thorough knowledge of information security threats, removal, and prevention practices, leading to a decrease in cyber-security threats.
• Managed Microsoft Exchange mailboxes, Active Directory accounts, security permissions, sometimes requiring email forwarding or delegation, including removal, addition, and creation of accounts.
• Utilized ConnectWise ticket system, Labtech, Teamviewer, and Join.Me software daily.
• Utilized Microsoft SCCM, Macrium, and window server WDS imaging when appropriate

MAR 2016 - SEP 2016

N.A. Desktop IT Support

Tata Consultancy Services [Nielsen Contractor]

• Troubleshot hardware issues related to call center operations including autodialers.
• Provided Microsoft Windows Office, Exchange, Internet Explorer, Bitlocker Troubleshooting Support, which resulted in decreased common issues.
• Microsoft Active Directory account troubleshooting, account lockout troubleshooting
• Reduced downtime and corrected mistakes of projects beginning after 6PM from team in India and collected many hours of overtime extending into midnight time frame
• Served as the subject matter expert during Google Apps for Work migration and troubleshooting resulting in a decrease of 300 service tickets per week.
• Provided in person support rebuilding trust in the IT Support staff and rapport with executives down to call center employees ensuring a smoother team working environment.

AUG 2015 - NOV 2015

Tier 1 Agent (Help Desk Support)

Defense Health Agency

• Provided computer technical support and troubleshooting in high volume government call-center.
• Supported United States Army Medical Command including the Air Force, Navy, Contractors, and Civilian personnel from many different service locations around the world.
• Microsoft Windows Active Directory (AD) and common access card (CAC) support.
• Remote support for issues ranging from authentication, encryption/signing/recovering emails and/or certificates, Microsoft Office issues, and AD account unlocks/management/changes.
• Documented all work in the BMC Remedy ITSM & Remote support via Bombgar and Dameware.
• Handle requests for merging and editing HIPPA protected information.
• Support government software and hardware requests escalating on-site tickets to local teams.

JAN 2015 - MAR 2015

Lineman/Installer

TimeWarner Cable

• Provided customers with Triple Play, Double Pay, and Single Play services (TV/Phone/Internet)
• Install, Configure, Service, and Disconnect Residential Services
• Install underground and Arial cable & ground equipment per saftey
• Perform personal computer configuration for optimal performance as recommend
• Communicate with Time Warner on requests for plant maintenance, construction demands, and tap Repairs
• Wiring, splicing,cutting,terminating of CAT5E Cable,RG-6 COAX Cable, RG-6 Direct Burial Underground Coaxial (gel coated)
• Troubleshoot networking issues to determine root cause and repaired most difficult issues.

Education

2013 - 2014

BASc: Management Information Systems

Wayland Baptist University

2014 - 2015

Network and Computer Systems Administrator

Vantage College

2012

High School Diploma

Colorado Mesa University

Current GPA: 3.33

Portfolio

Contact Me

Feel free to contact me